Olvy's Product Updates
New updates and improvements to Olvy
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Bug Fix Enhancements +1
Release Widgets Releases Page
26 November 2022

Hola everyone ๐Ÿ‘‹

Previously, we had released the first version of multi-language support for your changelog page. This time we're back with full-fledged support for multi-language changelogs.

Keeping user-friendly changelogs is not easy. Especially if your app has users in different countries and they speak different languages. You canโ€™t cater to every single user out there by writing separate changelogs for each of their native languages. But now you can! With Olvy, itโ€™s now possible to support multiple languages across your app in the most natural way possible.

How to use it?

  1. Enable support for other languages: Go to workspace settings > multi language and select a default language for your changelogs. This default language will be used for your changelog page when a user first visits your page. Below, you'll see a list of languages, enable the language that you'd like to support and save your changes.

    ๐Ÿ”น We will generate automatic translations for your existing live release notes in the background with respect to the languages that you want to support.

  2. Create new translated release notes: Your previous live release notes should be translated at this point. Now when you write a new release note, we've made some changes to the publish flow to incorporate translations into it.

    When you have multi-language enabled, you'll see a new translations button at the top. After writing your release note, click on translations to see translation options for your release note.

    Select a language option from the list to generate a translated version of your release note.
    If you'd like to make some changes to the translation, click edit translation and make changes to your translation. This edited translation will be auto-saved.

    Alternatively, if you'd like to go back and regenerate the translation, you can click generate auto-translation and this will create another auto-translation of your release note in the selected language.

    This translated note will be shown on your changelog page when a user changes the language. If you have multiple languages enabled, be sure to generate a translated version for every language that you want to support.

    How to enable multi-lingual widgets?

    You can now also have widgets that have multi-language support. Every widget can have its own default language. You can also choose to show/hide the language switcher.

    1. Go to announcement widgets > open your widget or create a new widget.

    2. Inside settings > content section, you'll see two new options Widget language and Show language switcher

    3. Change the language of the widget and toggle show/hide the language switcher.

๐Ÿž Bug fixes and improvements

We've also squashed some bugs and made some improvements as follows:

  1. Added support for importing Companies and Tags for your users in CSV Import.

  2. Improved and cleaned up the design for your releases page and widgets, with support for more theme colors.

  3. Fixed a bug where images were not being displayed in email notifications in some email clients.

  4. Fixed an issue where updating a release note was failing for some users.

  5. Fixed an issue where the image on the signup page was not being shown.

  6. The text input when you reply to feedback now automatically expands based on the length of your reply.

  7. Fixed a bug where the color picker was not showing when editing a release category.

  8. Fixed a bug where GIF images were not playing when added as a featured image to a release note.

  9. We've made ordering changes on the feedback feed, users reported that when they opened unread feedback and went back it moved to the bottom of the list and they lost track. That doesn't happen anymore.

  10. Filters on your feedback feed are now persistent across sessions. When you come back to the feedback feed you will see the filters restore to the ones you had previously applied.

Got feedback or a bug report for us?
Reach out to us on Twitter or share your feedback on this release right away

Until next time, Team Olvy โœŒ๏ธ

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Bug Fix Enhancements
Olvy Integrations
11 November 2022

You're probably running your product's community on Slack, or Discord. Most of our users are, and a good portion of them have feedback channels set up where their community members can post the feedback they have. It's useful because you don't have to manually push every piece of feedback you find, it streamlines the process by having users themselves post their feedback on a dedicated channel.

With Olvy you can now automatically import all these messages landing in these #feedback channels to analyse what your users are saying and to close the loop. Here's how to set it up.

Once you set up your integration you'll automatically prompted to configure it, if you've already set it up you can click on the โš™๏ธ icon on the integration list to open the configuration menu. At the top you'll find the setting to define your channels where you want to import the user feedback from. If you want to automatically import all existing messages in that channel check the "Import Existing Messages" option, and add some tags so that all feedback that comes through your selected channels gets these tags added automatically.

Click on Add and once you've added all your channels, click on Save. Now go ahead and post a message on your feedback channels and you'll see it automatically flow in. For Slack the feedback import is real-time, but for Discord due to how its API works we import all feedback every 1 hour for you.

๐Ÿชฒ We've also squashed a few bugs and made some improvements.

  1. We brought the custom status mapping we added to Clickup last week to Linear too. If you have custom statuses set up on Linear, you can map them to the issue statuses on Olvy and keep both systems in sync. (Go ahead and configure your Linear integration)

  2. Fixed responsiveness and made some design cleanups in release subscription and your team notification emails.

  3. Fixed a bug where workspaces which didn't have webhooks enabled, had to enable it before using the Zapier integration. You can now do that right from the Zapier integration screen.

  4. Change the icon for selecting feedback type to one which we feel better describes the functionality.

  5. Fixed an issue where images were not being loaded for some users on the getting started page

  6. Fixed an issue where the Copy Code option didn't show the copied state in widget installation help inside the product.

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Announcements
Olvy Integrations
4 November 2022

Hello everyone ๐Ÿ‘‹

We are excited to announce that we supports Clickup now. Olvyโ€™s ClickUp Integration allows you to create tasks directly from Olvy, attach relevant feedback with every task and inform users once those tasks are completed.

Setting up Clickup Integration

  1. Head over to Workspace Settings > Integrations.

  2. Here youโ€™ll see a list of integrations and once you find Clickup, authorise your ClickUp Workspace with Olvy. Remember to select only one workspace as olvy supports only one ClickUp workspace for an Olvy workspace.

  3. Once the integration is done, you can configure your ClickUp workspace if you want to map custom statuses of your spaces with the statuses in Olvy.

  4. If the configuration is not done for a space, then all the statuses except the โ€˜Doneโ€™ will be mapped by default to To do status in ClickUp & โ€˜Doneโ€™ will be mapped to the status with the type closed in your space.

  5. Once you're done with mapping your statuses, now you can start creating tasks and attach relevant feedback with those tasks from Olvy via 'Create Issue'.

  6. You will find these tasks on your Clickup workspace with a link that directs to all the relevant feedback collected on Olvy.

Creating Tasks with Olvy

Once you find some users talking about the same thing, you can club their feedback and attach them to create a ClickUp task from Olvy and pass this context to your team with the task created via Olvy.

You can make your desired changes on ClickUp or on Olvy and work seamlessly.

Once these tasks are resolved, you can move over to announcements to inform users. Here, you can send an announcement to multiple users and to various sources attached to this task from Olvy, all in one click.

Summing up, Olvyโ€™s ClickUp Integration helps you with -

  1. Transferring context to the product and engineering teams.

  2. Keeping track of the progress all in one place.

  3. Seamlessly work between both workspaces and leverage both tools.

  4. Inform Users and make announcements once these tasks are resolved.

๐Ÿ› We've also pushed a lot of small bug fixes and improvements.

  1. Added type field in create feedback form. Now you can classify the feedback based on type while creating it.

  2. Added more source filters on users page. You can now filter users who were added via various integrations.

  3. Added an icon in users table to indicate if a user is subscribed to your releases.

  4. Added a default message in the Release note broadcast message input to help you get started with it.

  5. Fixed a bug where the broadcast message tab in release note editor didn't show the subject field.

  6. Fixed a bug where the added Via column wasn't displaying the source of user on users page.

  7. Other minor bug-fixes.

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Announcements
Release Widgets Releases Page
28 October 2022

Hope you are having a great week! We are very excited to share this update.

Olvy now allows you to change the language of system text on your change-log page and widgets. This is helpful if your target audience is primarily non-english speakers. Earlier, if you wrote your release notes in a language other than english, the system text (buttons, search, tooltips, etc.) was in English. This gave a disjointed experience to your end-user.

With this update you can now pick a language to translate the system text so everything on your changelog page appears in one language.

We currently support system text translation for 5 languages - English, French, German, Portuguese and Spanish!

How does this work?

Let's take an example use-case: Say your users are mostly from Brazil ๐Ÿ‡ง๐Ÿ‡ท and you write your releases in Portuguese, you can now pick Portuguese as the default language from settings. This will translate all the system text to Portuguese for you.

  1. Go to Dashboard -> Workspace settings -> Multi language

  2. Pick your default language

  3. Save.

You can also choose to enable system-text translations for your announcement widgets! Here's how:

  1. Go to Dashboard -> Announcement widgets -> Create new announcement widget / Open existing widget

  2. Open the Content panel, you'll see the switch to enable translations for system text on your widget.

  3. Enable / Disable it and either save draft or hit publish and changes will be reflected in your widget.

This is just the v1 of our multi-language support, more exciting changes are coming soon โœจ

That's it for now, and keep your eyes out for the next update.

Till next time ๐Ÿ‘‹

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Announcements Improvements
Olvy Dashboard
26 October 2022

Hope you're having a great week!

We've had a feedback widget for some time now, but the widget only worked as a text box where your users could share their feedback with you. Almost every feedback widget in the world works like that. We decided we could do better, and today we're excited to announce the all-new Olvy Feedback Widget.

Here's everything we've changed with the new feedback widget.

Improved and re-designed feedback widget: Olvy's feedback now matches your website design ๐Ÿคฉ . Select between new options like header images, title text colour and content.

Feedback analysis just got more contextual : Get to the exact context of user feedback by allowing users to upload multiple media attachments ๐Ÿ“ with feedback.

Increase your feedback collection with the ๐Ÿ†• Rating Widget: Capture user feedback in a two-step process, capture the overall user experience with ratings and ask insightful follow-up questions ๐Ÿ™‹

โœ‹ Wait...! I just realised that by using Olvy, I can close the feedback loop right or just collect feedback  : Bingo ๐Ÿ™Œ !, you guessed it right. Now, you can close Feedback loops ๐Ÿ” with users directly on the feedback widget with Replies!

๐Ÿ› We've also pushed a lot of small bug fixes and improvements.

  1. Improved performance for dashboard stats and usage stats. You can now log in faster to accounts with millions of users.

  2. Fixed bugs related to release scheduling, where removing a schedule from a scheduled release after publishing caused an error.

  3. Fixed an issue where some users who signed up after invites were not automatically redirected to the invitations list page.

  4. Better error handling and warnings in the Olvy Widget script. Now chances your widget doesn't automatically link to the elements on your single-page app are verrrrry low.

  5. A fix where the pricing plan indicator on sidebar wasn't showing the correct plan and time left.

That's it for now, and keep your eyes out for the next update and shoot your feedback to our team.

Until next time ๐Ÿ‘‹

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Bug Fix Enhancements +1
Olvy Dashboard
30 September 2022

Hello everyone ๐Ÿ‘‹

We're really excited to unveil what we worked on over the last week.

Let's get started

We have made some changes to the release editor page so the process of publishing a release note feels more natural. When you go to the edit release page now youโ€™ll notice that at the top there are 3 tabs.

  1. Your olโ€™ release editor

  2. The new "Email Subscribers" tab

  3. "Setup Broadcast Message" tab (which you will see if there are issues & users attached to your release)

Letโ€™s talk about the โ€œEmail Subscribersโ€ tab

  • This tab makes it easier for you to manage the email that would go out to your subscribers.

  • Here you can check the subscribers list

  • Write the subject for the email that goes out

  • Send a test email

  • Preview the email

Another change that we are pushing in this update is related to publishing the release note

  • Scheduling the publish or expiration date has been moved to publish sidebar (earlier these options were in release note settings sidebar). This way you can see all the relevant options when deciding to publish a release note.

  • The publish release button will now open a sidebar which has additional options for you to customise the release publish.

  • You can decide if you want to publish the release note right away or schedule it for later.

  • Set an expiry date for a release note.

  • Choose to send an email to all your subscribers.

  • Choose to send an announcement message to the users who are linked to the release note through issues.

๐Ÿž Weโ€™ve also squashed some bugs and polished some rough edges:

  • Fixed an issue where emojis of country flags were not rendering correctly on windows machines

  • Fixed an issue where a userโ€™s social profile information was not being displayed on filters

  • Added filters by Issue Status and Replies to Feedback so you can view all feedback which are linked to a DONE issue but donโ€™t have any replies or announcements yet.

  • Fixed a bug on Dashboard widgets where the scroll button was not working.

  • Fixed product links in the Olvy Zapier integration setup screen.

  • Fixed an issue where after google sign in some users were being redirected to a non-existent page.

  • Fixed some style and responsiveness issues on the releases portal.

If you have any feedback or suggestions for us, please reach us here.

That's it for now, and keep an eye out for the next update.

Till next time ๐Ÿ‘‹

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Announcements Improvements
Olvy Dashboard
17 August 2022

Your product has a lot of things happening in and around it, and you probably already have a dashboard on your favorite visualization or analytics tool, or maybe you want to have one of those. The dashboards you already have in other tools don't get the job done when it comes to your user feedback and your announcements. There has to be a single place you can head to find out what your users are saying about your product, what are they asking for, where is most product feedback coming from... and a bunch of other questions.

You already have your user feedback, issues from your users, your release notes page and your in-app widgets in Olvy, a lot is happening there too. We've refreshed our entire dashboard to help you identify everything that's happening with your users who interact with anything that's powered by Olvy.

The old dashboard gave you your release page stats (pageviews, visitors, featured link clicks), the overall sentiment analysis, the reactions you've received. In the dashboard we've added, the number of times your "What's New" widget was opened, the amount of feedback you've received, the product issues you've discovered in that feedback, the number of notifications you've sent to your users via Olvy, the number of releases you've created out of your user feedback, your top users, the top sources for your feedback, the top keywords and a lot more.

Let's leave the update till here, why don't go ahead and log in to your Olvy workspace and have a look. Then, let us know what you think. We're always listening to all user feedback we receive, we're waiting for yours.

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Announcements
Olvy Dashboard
10 August 2022

You've probably already built the great habit of asking your users for feedback and adding all feedback you receive across all your channels to Olvy, but why? There's another reason for you to do that. Olvy now has feedback insights, all feedback we receive on your workspace is run through a Natural Language Processing (NLP) system and our own analytics layer so we can generate a summary for you as you go along.

Previously, we only helped you identify the sentiment in your user feedback. Now we give you top keywords, users, sources, along with sentiment analysis. So you can answer questions like, "What do my users think about my product?", "Who are my product champions in my community?", and "Where are my users the most engaged with me?". You can even figure out things proactively, for example "The word 'Slow' has increased in the recent days, is there something wrong with our performance?"

The Insights feature is available in our Essentials and Business plans at the moment, and there's no specific setting for you to enable this. Every feedback you add to your Olvy workspace automatically becomes a part of the insights we generate for you.

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Announcements
Olvy Dashboard
1 May 2022

We're excited to announce something new we've been working on for the last few months, Olvy Feedback.

Why?

Your usage numbers and dashboards donโ€™t tell the whole story of what's happening with your product and what your users need. First-hand user insights help you understand your users and their pain points better but are spread across different tools.

Olvy Feedback allows you to collect, organise, and analyse all your user feedback. "User-inform" your product decisions and close the loop with your users. You can now get on the beta at https://beta.olvy.co

We help you understand and build with your users in today's community-first world ๐Ÿ’ช

Help us spread the word. Know anyone whoโ€™s facing the same problems with user feedback? Please help them get early access by sharing this Tweet.

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Announcements
Olvy Dashboard
10 September 2021

We use Github very heavily. Every line of code we've ever written lives on Github.

And there are users we've talked to who are in the same boat as us, it's just that they use Github releases to manage their release notes.

Which is fair. If you're an open source first company, or a company building for developers, or if the primary users of Github are your primary users managing your release notes on Github makes a lot of sense.

But here's the thing. You also want to maintain a nice public facing changelog / release notes for your product. Your managed version (if you're an open source company) needs a nice UI for users who're not on Github.

๐ŸŽ‰ We've now made it possible for you to integrate your Github releases with Olvy, so you can continue to manage your releases on Github and we will automatically import them for you and serve it on your beautiful release notes page hosted with Olvy.

It's a few clicks, and you're integrated. Let us show you how.

There are some features like Featured Links, Categories, Projects, Contributors etc. that Github doesn't support, but don't worry, you can configure these options on Olvy once your release has been synced.

As always, we're always listening to all the feedback you have for us, so let us know.

Excited to see you ship wonderful things!

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