Olvy now automatically identifies participants in Email threads and Intercom conversations imported into Feedback → Sources.

Using email addresses and conversation context, Olvy:

• Detects everyone involved in the conversation

• Assigns a suggested role (Customer or Team Member)

• Automatically maps participants to existing Olvy users whenever possible

You can review, edit, or create missing users before confirming the participant mapping.

Once you're happy with the mapping, simply trigger Feedback Extr

We've significantly improved how Olvy imports and processes Intercom conversations.

What's changed?

• Conversations now sync only after they're tagged with olvy and marked as Closed (in any order).

• The entire conversation is imported into Feedback → Sources, not just the first message.

• Olvy AI analyzes the complete conversation and extracts actionable feedback into Inbox.

More context in. Better insights out.

🤖 Smarter Survey Feedback Extraction

We've upgraded how Olvy AI extracts feedba

We've given the Feedback Inbox a small refresh to make it cleaner and easier to navigate.

Highlights include:

• Reduced clutter on the Feedback Details page by moving less-used actions into the overflow menu

• Participants now appear on the right pane, consistent with the Sources experience

• Auto-generated feedback titles and descriptions can now be edited directly in place

• On Inbox listing cards

  • Status display and status changes are consolidated into a single action

  • Creator information has been reposi

Survey widgets now use a brand-new question-based configuration.

Instead of fixed input fields, each survey is now built around a structured set of questions, making the setup clearer and more intuitive.

For example:

📝 Basic Survey

• Question 1: Select the type of feedback

• Question 2: Add more details

⭐ Rating Survey

• Question 1: Rate your experience

• Question 2: A contextual follow-up question that adapts based on the rating:

  • Ratings 1–3: Tell us what is not working for you

  • Ratings 4–5: Tell us how this hel

We've standardized the layout of Source Details pages within Feedback across Emails, Surveys, and Video Calls.

Common elements now appear in consistent locations:

• Participants and extracted feedback on the right

• Title and conversation content on the left

This makes it easier to navigate different source types without relearning the interface each time.

✨ Sources Page, Decluttered

We've cleaned up the Sources experience by removing redundant UI elements and reorganizing others into more intuiti

We've upgraded how Olvy processes incoming email feedback.

Previously, email threads weren't always reconstructed correctly in Feedback → Sources, making it harder to follow the full conversation.

Now, Olvy intelligently rebuilds the entire email thread while preserving the original language and message content.

What's improved?

• Complete email threads are reproduced and displayed in a clearer, chronological format

• The Email Source Details page has a refreshed UI for easier reading and nav

NPS Survey Widget Analytics now supports custom date ranges.

Previously, you were limited to preset periods like Last 7 Days or Last 30 Days. You can now analyze performance of your NPS survey widget across any date range you choose.

More flexibility. Better insights.

🤖 Survey Feedback Extraction Enhanced

Survey responses already land in Sources. In this release we have enhanced the automatic extraction of actionable feedback from those responses into Inbox.

Coming up next: customizable survey quest

We've given the Integrations page a fresh new look.

The new grid-based layout helps you discover and manage integrations more easily:

• More integrations visible at a glance

• Connected apps highlighted separately

• Recently enhanced integrations featured in a dedicated section

• Improved search and filtering

Less scrolling. Faster discovery.

⚡ Faster Sources Listing

We've improved the performance of the Sources page in the Feedback module.

Previously, loading could become sluggish as the number of sourc

Survey responses are now part of the Sources → Inbox workflow.

Previously, each survey response was treated as feedback and appeared directly in Feedback → Inbox.

Now, raw survey responses will first land in Feedback → Sources, alongside other feedback sources like video calls and emails.

This is another step in our ongoing transition where:

• Raw inputs live in Sources

• Olvy AI extracts actionable feedback from them

• Extracted feedback is logged separately in Inbox

For now, newly received survey responses

The video processing queue on the Sources page has a new home.

Previously, it lived at the bottom of the page, alongside several other actions and widgets, making the area feel a little crowded.

To keep things cleaner, the queue has been moved into a dedicated side panel.

Simply click the green status indicator next to the Sources page title to view the processing queue and track your video imports. 🚀

📊 Track AI & Video Usage

You can now monitor your workspace's AI and video processing cons