Before Olvy most of users maintained an excel sheet for their product feedback, also some of their feedback was in different tools. For them, we've built a Feedback Importer that supports CSV, TSV, and Excel files. In just three simple steps, you can seamlessly import your existing feedback into Olvy and consolidate it all in one place.
Here are the steps on how to use the latest integration.
Once your feedback is already neatly organized in a structured CSV, TSV, or Excel fi
Olvy automatically brought your feedback in, but categorizing each feedback as a
question still required you to manually tag it as that.
Not anymore 🤯
We are thrilled to announce the introduction of auto-tagging for feedback 🚀. We have implemented an intelligent system that automatically identifies the type of feedback based on its content. So whether it's a feature request, product idea, bug report, question, or praise, Olvy will now assign the appropri
We are excited to announce a new and improved keywords analysis feature that will help you prioritize feedback more effectively.
Previously, the feedback analysis tool only showed a word cloud of keywords. However, with our latest update, you can now view a list of keywords along with their corresponding sentiment scores, which indicate the percentage of negative, positive, or neutral feedback associated with each keyword.
We've also introduced keywords grouping, which groups together similar
Before we make a release live for everyone, we first share it with our team and beta users for feedback. Previously we did that by sending direct messages to everyone on Slack.
But why do it twice?
Introducing user segmentation in Olvy.
What is user segmentation?
User segmentation is the process of dividing a user base into distinct groups based on common characteristics. This technique helps businesses and product teams better understand their users, tailor their messaging and experiences to differ
We've been working hard on making some big changes to our platform, and we're excited to announce AI powered Changelog generation. This was one pain point we heard from our users where the biggest blocker for them to maintain the changelog was the amount of effort required, that's not true anymore.
Olvy will now help you write your Changelog using ChatGPT, and will do it in all in the same workflow you prefer. To use it, just create a release on your Olvy dashboard and in the editor,
We are thrilled to announce the release of our latest feature - feedback summary generation! This new feature utilizes the power of GPT-3 to generate a summary for all your feedback, making it easier than ever before to get a quick overview of what your users are saying.
As your company grows, it can become increasingly difficult to sift through the hundreds of feedback you receive from your users. With feedback summary generation, you can quickly and easily generate a concise summary of all your
Hello everyone 👋
You can create issues on your project management tool like Linear, Jira, or Clickup from your user feedback on Olvy. We received a lot of feedback on how it was difficult to keep a track of these user issues/tickets on Olvy (When we created an issue for it in our Olvy workspace, we understood what our users were saying 😬).
We are excited to announce the release of the latest version of Issues on Olvy with several new changes and improvements to enhance your user experience. Here
The feedback feed is the place where all your user feedback finally lands, it is where you can read through and analyse all of it. The overall workflow of the feedback feed hasn't had a major change since we made Olvy available for everyone.
With this release we're making changes to feedback feed to give you a better sense of everything you're yet to pick up, everything you've resolved or fixed, and mark items as later for when you need them. This makes sure you have a easily scan
Customer feedback is an important source of information for companies, as it can help them understand how their products or services are perceived by customers and identify areas for improvement. By collecting and analysing customer feedback, companies can make informed decisions that lead to better customer experiences and increased satisfaction.
In Zendesk, customer feedback is typically received and managed by support teams or agents, who are responsible for reviewing the tickets and taking th
No matter whether you are a B2B SaaS or consumer-facing app, you’d always need to collect user feedback for multiple reasons like understanding user thoughts, and demands and if your development is going in the right direction.
Apart from these mentioned benefits - all the currently available solutions in the market have some issues, lack of dynamic dark mode support being one of them.
Knowing this, we aimed to make the smartest feedback widget that goes beyond feedback collection. We've added