Customer feedback is an important source of information for companies, as it can help them understand how their products or services are perceived by customers and identify areas for improvement. By collecting and analysing customer feedback, companies can make informed decisions that lead to better customer experiences and increased satisfaction.
In Zendesk, customer feedback is typically received and managed by support teams or agents, who are responsible for reviewing the tickets and taking th
No matter whether you are a B2B SaaS or consumer-facing app, you’d always need to collect user feedback for multiple reasons like understanding user thoughts, and demands and if your development is going in the right direction.
Apart from these mentioned benefits - all the currently available solutions in the market have some issues, lack of dynamic dark mode support being one of them.
Knowing this, we aimed to make the smartest feedback widget that goes beyond feedback collection. We've added
Olvy's Hubspot integration previously allowed you to track feedback on Olvy right from a contact's profile, and view all the feedback given by the user across all platforms on Hubspot. It helped sales teams keep track of user feedback they received, share it with the product team, and walk into calls with all context on the feedback.
The new update to the Hubspot integration, Olvy now brings in your the projected and won revenue from a contact and links to their profile on Olvy. Which mea
Olvy is used by a bunch of businesses which have customers all across the globe, or operate in a geography where their users prefer a language other than English. Until now our systems couldn't analyse feedback that was not in English. That's not true anymore.
We've been working on adding support for analysis on non-english feedback and we're excited to announce the feature is now in beta with opt-in access. It works completely in the background, once the feature is enabled for yo
We just wrapped another week here at Olvy with another new release for you, here it is.
You have a community around your product on Telegram you get a lot of valuable feedback there. With any community with more than a few members, it becomes difficult to keep track of all the feedback you receive and keep those members informed whenever you ship something they’ve asked for.
Olvy's Telegram integration helps you solve this problem. Once set up you can push any message you receive in y
Hola everyone 👋
Previously, we had released the first version of multi-language support for your changelog page. This time we're back with full-fledged support for multi-language changelogs.
Keeping user-friendly changelogs is not easy. Especially if your app has users in different countries and they speak different languages. You can’t cater to every single user out there by writing separate changelogs for each of their native languages. But now you can! With Olvy, it’s now possible to suppo
You're probably running your product's community on Slack, or Discord. Most of our users are, and a good portion of them have feedback channels set up where their community members can post the feedback they have. It's useful because you don't have to manually push every piece of feedback you find, it streamlines the process by having users themselves post their feedback on a dedicated channel.
With Olvy you can now automatically import all these messages landing in these #feedback channels to an
Hello everyone 👋
We are excited to announce that we supports Clickup now. Olvy’s ClickUp Integration allows you to create tasks directly from Olvy, attach relevant feedback with every task and inform users once those tasks are completed.
Setting up Clickup Integration
Head over to Workspace Settings > Integrations.
Here you’ll see a list of integrations and once you find Clickup, authorise your ClickUp Workspace with Olvy. Remember to select only one workspace as olvy supports only one ClickUp w
Hope you are having a great week! We are very excited to share this update.
Olvy now allows you to change the language of system text on your change-log page and widgets. This is helpful if your target audience is primarily non-english speakers. Earlier, if you wrote your release notes in a language other than english, the system text (buttons, search, tooltips, etc.) was in English. This gave a disjointed experience to your end-user.
With this update you can now pick a language to translate the s
Hope you're having a great week!
We've had a feedback widget for some time now, but the widget only worked as a text box where your users could share their feedback with you. Almost every feedback widget in the world works like that. We decided we could do better, and today we're excited to announce the all-new Olvy Feedback Widget.
Here's everything we've changed with the new feedback widget.
Improved and re-designed feedback widget: Olvy's feedback now matches your website design 🤩 . Select