Olvy Surveys can now ask a smart follow-up question when it matters.

After looking at the questions asked and the answers given, Olvy AI decides whether one more piece of context would genuinely help, and only then asks a single, relevant follow-up question.

No extra friction for users. Just better context, when it's actually needed.

📈 Survey Analytics

The Survey module now has its own Analytics page, alongside Feedback and Changelogs.

It brings together stats across all your survey widgets in o

Jira changelogs no longer need to follow your release cadence.

Instead of only drafting a changelog when a Jira version is marked "Released," you can now sync draft releases on a set schedule weekly or monthly, regardless of how your versions are structured.

This is especially useful if you deploy often but only publish changelogs periodically, since a single changelog often needs to pull together work spread across multiple Jira versions.

• Choose a sync frequency (weekly or monthly)

• Add a JQ

You can now build fully custom questionnaires inside your Olvy surveys.

Add your own questions, customize response options, and even show questions conditionally based on how someone answered an earlier one.

• Custom questions and options • Conditional logic based on prior responses

More control over what you ask, and when you ask it.

🖼️ Survey Widget Gallery

Setting up in-app surveys just got a lot faster. Pick from a gallery of ready-made templates for Onboarding, Churn, UX Feedback, Feature Reque

Olvy now automatically identifies participants in Email threads and Intercom conversations imported into Feedback → Sources.

Using email addresses and conversation context, Olvy:

• Detects everyone involved in the conversation

• Assigns a suggested role (Customer or Team Member)

• Automatically maps participants to existing Olvy users whenever possible

You can review, edit, or create missing users before confirming the participant mapping.

Once you're happy with the mapping, simply trigger Feedback Extr

We've significantly improved how Olvy imports and processes Intercom conversations.

What's changed?

• Conversations now sync only after they're tagged with olvy and marked as Closed (in any order).

• The entire conversation is imported into Feedback → Sources, not just the first message.

• Olvy AI analyzes the complete conversation and extracts actionable feedback into Inbox.

More context in. Better insights out.

🤖 Smarter Survey Feedback Extraction

We've upgraded how Olvy AI extracts feedba

We've given the Feedback Inbox a small refresh to make it cleaner and easier to navigate.

Highlights include:

• Reduced clutter on the Feedback Details page by moving less-used actions into the overflow menu

• Participants now appear on the right pane, consistent with the Sources experience

• Auto-generated feedback titles and descriptions can now be edited directly in place

• On Inbox listing cards

  • Status display and status changes are consolidated into a single action

  • Creator information has been reposi

Survey widgets now use a brand-new question-based configuration.

Instead of fixed input fields, each survey is now built around a structured set of questions, making the setup clearer and more intuitive.

For example:

📝 Basic Survey

• Question 1: Select the type of feedback

• Question 2: Add more details

⭐ Rating Survey

• Question 1: Rate your experience

• Question 2: A contextual follow-up question that adapts based on the rating:

  • Ratings 1–3: Tell us what is not working for you

  • Ratings 4–5: Tell us how this hel

We've standardized the layout of Source Details pages within Feedback across Emails, Surveys, and Video Calls.

Common elements now appear in consistent locations:

• Participants and extracted feedback on the right

• Title and conversation content on the left

This makes it easier to navigate different source types without relearning the interface each time.

✨ Sources Page, Decluttered

We've cleaned up the Sources experience by removing redundant UI elements and reorganizing others into more intuiti

We've upgraded how Olvy processes incoming email feedback.

Previously, email threads weren't always reconstructed correctly in Feedback → Sources, making it harder to follow the full conversation.

Now, Olvy intelligently rebuilds the entire email thread while preserving the original language and message content.

What's improved?

• Complete email threads are reproduced and displayed in a clearer, chronological format

• The Email Source Details page has a refreshed UI for easier reading and nav

NPS Survey Widget Analytics now supports custom date ranges.

Previously, you were limited to preset periods like Last 7 Days or Last 30 Days. You can now analyze performance of your NPS survey widget across any date range you choose.

More flexibility. Better insights.

🤖 Survey Feedback Extraction Enhanced

Survey responses already land in Sources. In this release we have enhanced the automatic extraction of actionable feedback from those responses into Inbox.

Coming up next: customizable survey quest