Olvy now automatically identifies participants in Email threads and Intercom conversations imported into Feedback → Sources.
Using email addresses and conversation context, Olvy:
Detects everyone involved in the conversation
Assigns a suggested role (Customer or Team Member)
Automatically maps participants to existing Olvy users whenever possible
You can review, edit, or create missing users before confirming the participant mapping.
Once you're happy with the mapping, simply trigger Feedback Extraction to let Olvy AI do the rest.
đź’¬ Replies & Internal Comments, Together at Last
Replies and internal comments now live in a single conversation thread at the bottom of the Feedback Details page.
Previously split across tabs and side panels, all customer replies and internal discussions are now available in one place—giving you the complete context without jumping between views. 🚀
